Listening to Patients
We are a listening practice and are always interested to hear from patients about their experience of our services. The local channels of communication include verbal and written feedback, the Friends & Family Test & Patient Group Meetings. When there are concerns that are not resolved, patients can opt to use our formal complaints procedure. Our services are also monitored by the Care Quality Commission and our commissioners NHS Hull.
Direct Feedback
We listen to patients on a daily basis in the surgery and take note of their comments. Feedback is welcome at any time.
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Formal Concerns/Praise
If patients wish to comment about any aspects of our services, we have a procedure to raise concerns or give praise.
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CQC
The Care Quality Commission (CQC) inspects general practices and ensures that its performance complies with standards.
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Patient Group
We work closely with our patient group to improve our services. New members are welcome to join our group.
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Suggestions
We welcome suggestions from patients at any time and by all convenient channels of communication.
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FFT
The Friends & Family test provides us with feedback on whether you would recommend the practice to others.
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