Sydenham Group Practice

Elliott Chappell Health Centre

215, Hessle Road

Kingston-upon-Hull

HU3 4BB

CAll: 01482 335533

FEEDBACK

Listening to Patients

We are a listening practice and are always interested to hear from patients about their experience of our services. The local channels of communication include verbal and written feedback, the Friends & Family Test & Patient Group Meetings. When there are concerns that are not resolved, patients can opt to use our formal complaints procedure. Our services are also monitored by the Care Quality Commission and our commissioners NHS Hull.

Patients sitting and talking to practice manager

Direct Feedback

We listen to patients on a daily basis in the surgery and take note of their comments. Feedback is welcome at any time.

Learn more »
Vector image of a globe with various words  including Feeback, Opinion , Response etc

Formal Concerns/Praise

If patients wish to comment about any aspects of our services, we have a  procedure to raise concerns or give praise.

Learn more »
CQC logo

CQC

The Care Quality Commission (CQC) inspects general practices  and ensures that its performance complies with standards.

Learn more »
Vector image of group in a circle with hands joined

Patient Group

We work closely with our patient group to improve our services. New members are welcome to join our group.

Learn more »
laptop keyboard with Feedback key

Suggestions

We welcome suggestions from patients at any time and by all convenient channels of communication.

Learn more »
Coloured drawing of a family group

FFT

The Friends & Family test provides us with feedback on whether you would recommend the practice to others.

Learn more »
parking iconparking iconGoogle translate iconLGBT multicoloured iconHearing loopp iconParking icon